FAQs

1. What are the delivery times and costs in France?

Destinations	Delivery delay	Order amount < 60€	Order amount >= 60€
Metropolitan France and Monaco	2 to 4 business days	6.95€	Free
Metropolitan France and Monaco	1 to 2 days working hours	12.90€	8.90€

2. What are the delivery times and costs in Europe?

• Delivery times in Europe are on average around 4 to 7 working days.

Destination	Parcel<=1kg	1kg<Parcel<=2kg	2kg<Parcel<=5kg	5kg<Parcel<=15kg
Europe	13.90€	16.90€	19.90€	23.90€

3. What are the delivery times and costs to Morocco, Algeria, United Kingdom and Switzerland?

Destinations	Delivery delay	Order amount >= 20€
Morocco, Algeria, United Kingdom and Switzerland	4 to 8 business days	20.90€

4. What should I do if I never received my order?

If you do not receive your package, please contact us by email at the following address: comptoirdutextile@gmail.com

We will take the necessary steps to inform you of the status of your order.

Please note that emails will be sent to you throughout the process of processing your order to inform you of the status of your order.

5. What should I do if I received a defective item?

If your item is defective, please contact us by email at the following address: comptoirdutextile@gmail.com

You will receive a return by email, detailing the steps to follow in order to return your item.

6. Where are you located?

We are based in the Lyon region and have specialized in the sale of textiles since 1989.